Draft for legal review — not yet final. Last updated September 2026.
Contact us
We're here to help with accounts, payments, safety and privacy.
General questions
Email hello@lovora.co.ke. We aim to reply within 2 working days.
Billing and payments
For subscription, payment or refund issues, email support@lovora.co.ke with the email address on your account.
Report abuse and misuse
Use Report on the profile or chat so our team sees the context, and email abuse@lovora.co.ke for anything that needs follow-up. If you are in danger, call 999 or 112.
Privacy and data requests
Email hello@lovora.co.ke for access, correction or deletion requests under the Data Protection Act 2019.
Suspended accounts
If your account was suspended or blocked and you think it's a mistake, email support with the email address on your account.